Archive for March, 2012

The “Cost of Quality”

Wednesday, March 28th, 2012

The “Cost of Quality.” It’s a phrase that’s used frequently– and misused as often. As ASQ (American Society for Quality) explains on their Web site, “ ‘the ‘cost of quality’ isn’t the price of creating a quality product or service, it’s the cost of NOT creating a quality product or service.” In a typical company […]

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